Welcome to CHEO

While you are staying at CHEO, it is our goal to make sure everyone is as safe as possible and that you have access to everything you need. We ask that you review the information below upon admission to help prepare you for your stay with us.

After you finish reviewing this information, please submit your name and email address to let us know that you have completed it. If you have any questions, please don't hesitate to ask.

You are encouraged to revisit this page any time.

Wifi access

To keep you connected, CHEO provides free wireless internet access.

Simply open your laptop or mobile device and select “CHEO_Guest” from the list of networks. Then click “Connect.”

Patient Safety

Please take a few minutes to review our 5 key safety messages to keep you and your child safe while at CHEO.

Please review the following CHEO policies

• Parent/caregiver presence policy and visitor policy
• Wearing face masks
• Isolation

How to properly wash and sanitize your hands

Note: this video illustrates washing your hands with soap and water, but the same technique applies if you are cleaning your hands with hand sanitizer.

Values shared by CHEO and families

Our Patient Declaration of Values is our commitment to care. It serves as a guide for how we plan to achieve true partnership among children, youth, families, staff and medical staff. Families and staff teamed up to create these values with the goal being for everyone to see themselves represented. 

Please take a few minutes to review our values by watching this video or reading about them.

Amenities

For information about all the amenities available to you while you are staying with us (including food, accommodations, family lounges, showers, multi-faith room and more) please visit our Amenities page.

Parking

CHEO has designed a number of different parking options because we never want parking to be a barrier to care. Please visit our Parking page for more information, including rates and other details. As always, our social workers are available to help families in financial need explore payment options.

Onsite pharmacy

Our KidCare Pharmacy is located on the first level, beside the main entrance to CHEO.

Getting in touch with a Patient Experience Specialist

CHEO's Patient Experience team is here to listen to your feedback. If you have general questions or feedback about your experience at CHEO, please contact our Patient Experience team.

Your information

By completing this web form, you will be asked to share your/your child/youth’s personal information and potentially personal health information. This may include, but may not be limited to, your name, contact information (e.g. email address, phone number), details about you/your child/youth and information about your/your child’s/youth’s previous visits to CHEO. This information is being collected for the purpose of care planning and so that CHEO can better assist in providing support services to you/your child/youth. Your information remains confidential and will not be used for any other purpose, except as required or permitted by law. If you have questions about the use, collection and disclosure of your personal information and personal health information, please contact privacy@cheo.on.ca